Frequently Asked Questions
Account Questions
How do I sign in if I can’t remember my password?
If you’ve forgotten your email or password, head to the Sign In page. Several options are available to retrieve your information.
If you’ve forgotten your password, simply click the Forgot Password link and we’ll email you a link to change your password.
How do I sign in if I can’t remember my email?
Call us at 1-732-583-3589 and we’ll help you find your account.
How do I change the email or password on my account?
If you’ve forgotten your password and you no longer have access to the email associated with your account, give us a call at 1-732-583-3589.
Placing orders
How do I place an order?
If you’re having trouble, you can call us at 1-732-583-3589 to help you through the process.
If I have a prescription for contacts not on your site, can I still order them through your website?
Absolutely! Give us a call at 1-732-583-3589 and we can place your order over the phone.
How do I order if I wear a different brand in each eye?
If you wear different brands in each eye, start by entering the prescription for your right eye. On the product page for your brand, uncheck the box next to “Left Eye”. The page will refresh with the parameters for the left eye grayed out. Enter the parameters for your right eye according to your prescription or contact lens box and enter your name below the prescription. When you are done with the right eye, continue by clicking the “Add to Cart” button. You will be taken to the shopping cart and see the prescription you entered for your right eye.
To enter the prescription for your left eye, navigate to your brand using the search box or one of the product lists on the left side of the page. When you’ve found your brand and arrived on its product page, uncheck the box next to “Right Eye.” The page will refresh with the right eye grayed out this time. Next, enter the parameters for your left eye according to your prescription or contact lens box and enter your name below the prescription. When you are finished, click Add to Cart. You will arrive on the shopping cart page again, this time with the separate prescriptions for each eye listed. Review the prescriptions to make sure they are correct and then hit “Continue Order” to proceed.
Prescription questions
Can I still order contacts if my doctor’s office is closed for COVID-19?
If you don’t have a copy of your prescription, go ahead and complete your order as you normally would. We’ll try to verify your prescription by reaching out to your doctor who may be responding normally, even though they aren’t seeing patients.
Do I need a prescription to place an order?
Yes, you must have a valid prescription from your eye doctor.
How do I order if I don’t have a copy of my prescription?
One of our agents will be happy to contact your eye doctor and find your prescription for you.
How do I know if my prescription is still valid?
All prescriptions in the USA are valid from 1 year from the date of your eye exam.
Order Status and Shipping Questions
How do I check the status of my order?
You can easily check the status of your current and past orders by clicking on the “Order Status & History” tab on the My Account page. Your most recent order will be displayed, and you can print or email your receipt. If you want to see past orders, scroll to the bottom of the order details and click “See more orders.”
How long does it take for my order to ship?
It may take up to 48 hours to process your order. We’ll verify your contact lens prescription with your eye doctor as soon as possible. If you would like your order to ship immediately, you email your prescription to us at Contactbenefits@Contactbenefits.com
What shipping options do you offer?
Standard (5-7 business day) is free
Expedited (2 business day) is $11.50
Next Day Delivery is $16.50 (Orders must be placed by 3 PM EST)
Payment Questions
Can I use my FSA (flexible spending account) to pay for my order?
Absolutely. When you’re ready to pay just use your FSA card as you would any other credit card. If you don’t have an FSA card, you can purchase products using a regular credit card and submit the invoice for reimbursement.
Do you accept vision insurance?
We are out of network with vision insurance plans but we will send you a pre-filled out of network claim form to send to your vision insurance company.
